Legal
Legal notice
Last updated 21 October 2026
Vibra (vibra.amsterdam and vibra-pulse.com) is operated by V.O.F. HEAT ENTERTAINMENT. This page is the statutory information required for an information-society service established in the EU (e-Commerce Directive 2000/31/EC, Dutch Civil Code art. 3:15d, VAT Directive, GDPR, and the Digital Services Act).
1. Service provider
- Registered name
- V.O.F. HEAT ENTERTAINMENT
- Legal form
- Vennootschap onder firma (V.O.F.)
- Trading as
- Vibra
- Registered office
- Bercylaan 111, 1031 KP Amsterdam, the Netherlands
- Chamber of Commerce (KvK)
- 42066099
- VAT number
- NL869551978B01
- privacy@vibra-pulse.com
- Websites
- vibra.amsterdam · vibra-pulse.com
2. What we do
Vibra is a community and ticketing platform for LGBTQ+ nightlife. We provide member accounts, event listings, Pulse loyalty, and checkout. Paid tickets are sold by the event organiser through the platform. V.O.F. HEAT ENTERTAINMENT operates Vibra and may charge the event’s platform fee plus card processing, both shown at checkout.
3. Contact and complaints
For tickets, your account, or an event, use the support desk or email support@vibra-pulse.com. For these legal pages, email privacy@vibra-pulse.com. We respond as soon as we reasonably can.
Privacy requests: see the Privacy Policy. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl, or with your local EU supervisory authority.
4. Digital Services Act contact
Single point of contact for users and for authorities under the Digital Services Act (EU) 2022/2065: privacy@vibra-pulse.com, in English or Dutch. To report allegedly illegal content on Vibra, use that address and include the URL, a description of the content, and why you believe it is illegal.
5. Contracts and consumer sales
Use of Vibra is governed by the Terms of Service. Ticket purchases for a specific date or performance are leisure services. EU consumers generally have no 14-day withdrawal right for those tickets (Consumer Rights Directive 2011/83/EU, art. 16(l); Dutch Civil Code art. 6:230p). If the organiser cancels the event or changes the date, the buyer receives a full refund of the amount paid, including fees. Prices at checkout include applicable taxes unless we say otherwise.